Fair play is the base we are standing on.

• When we publish a new games series our computerized system makes a known amount of games based on the list of prizes. There is a 1 in 3 overall chance of winning a Prize on each game of any of the series when the series is first published.
  
  Each game is unique and encrypted by our system. When you buy a game the system will use a Random Number Generator (RNG) to choose a game from the relevant series, only then the system will make the game readable. The system has been carefully tested by running millions of rounds and examining results. The system is also systematically tested by ScratchStars team
  
  
• You can choose the type of game you want to play, but you can't choose the unique game (for security reason).This means that even if someone knows the number of a unique winning game he can't choose it.
  
  
• At ScratchStars we are committed to inform our members about any series that has Big Prizes Cashed-out. Most of the games in the world will not let you know if the Big Prize is still available when you purchase a game. That means that on other games you can find yourself expecting to win a Big Prize that is no longer available.
  
  
• At ScratchStars you can always view your Game History and Banking History logs. By clicking the "History" button (at ScratchStars Lobby), you can review all of your activities, including each game that you've ever played, with the exact date and time, card price, detailed game results and Banking history including each Deposit and Cash-Out.
  
  

Fair play is the base for our mutual prosperity. At ScratchStars, we are always excited and glad when one of our members wins a Big Prize and we have the opportunity to help someone accomplish their dreams. Every winner is an ambassador of prosperity for us, which is why: when you win, we win.

ScratchStars is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 24 hours, 7 days a week. Please do not hesitate to contact the ScratchStars team. Just click on Contact Us